Welcome to Tucker DMC TRAVEL (hereinafter "the agency"). By using our services, you agree to these Terms and Conditions. Please read them carefully before making a reservation.
In order to improve the Service provided to our Passengers, the agency may change and/or modify these Terms and Conditions at any time, either partially or entirely. The applicable Terms and Conditions will be those published on the website https://tuckerdmctravel.com at the time the Service is provided. However, in cases where a modification to the Terms and Conditions may affect the Passenger concerning the provision of the Service, the agency will notify the Passenger of the modification through the website https://tuckerdmctravel.com, as well as through one of the contact methods the Passenger designated when making their Reservation.
Regardless of modifications to these Terms and Conditions, the agency will respect the conditions in effect at the time the payment for the contracted Reservation was made by the user, except in cases and with exceptions established by applicable law.
The headings in these Terms and Conditions are used solely for reference purposes and do not create any rights or obligations.
The agency provides specialized travel planning services in various formats.
Incentive group planning, events, and conventions.
Ground transfers.
Tourist activities.
For ground transfers: after you make your reservation, the agency will monitor the flight information, time, and date provided. If there is a discrepancy in the provided information, the agency will contact you via email or other means provided to request the correct information.
The agency is not responsible if the user provides incorrect information or if the agency does not receive a response from the user.
The agency will arrive at the requested pickup time. For arrivals at Cancun Airport, there is a wait tolerance of one and a half hours. For hotel-to-airport or hotel-to-hotel transfers, the tolerance is 15 minutes.
The user can request changes to their flight reservation and pickup time without any charge from the agency 24 hours before the flight by emailing contact@tuckerdmctravel.com. This is without prejudice to the modification and cancellation clause described herein.
In the aforementioned cases, if the user does not show up within the agreed time, the agency will consider the service as rendered, and the user will not be entitled to a full or partial refund, compensation, or any form of reimbursement from the agency.
Persons with disabilities and/or reduced mobility have the right to travel with a guide dog or service animal at no extra charge, provided they present the corresponding certificate.
Luggage responsibility: The user is responsible for ensuring they have all their belongings when boarding and disembarking from the vehicle.
Internal procedures: Our airport representative and operators will follow the company’s internal procedures. They will ask the user to verify that their luggage is complete before boarding the vehicle. The driver will load the luggage into the vehicle, and if any luggage is damaged or deteriorated, the driver will inform the user. Upon reaching the destination, the driver will deliver the luggage to the user, kindly reminding them not to forget any valuable items.
All transfers, activities, and excursions are contracted through the agency but are provided by independent local providers and/or commercial partners not related or controlled by the agency in any way. Some activities and/or excursions require physical activity and involve a certain degree of risk. It is the user’s sole responsibility to confirm that they have the appropriate age, physical condition, and health to participate in all activities.
The agency does not assume or accept responsibility and expressly disclaims any refunds, losses, or damages arising from bodily injuries, property damage, or other damages, delays, inconveniences, or irregularities incurred or occurring during the activity or excursion contracted by the user.
By purchasing and/or participating in any activity or excursion, you and your companions assume all risks of bodily injury, loss, or damage to yourselves or your possessions, expressly releasing the agency from any claims or liabilities related to the foregoing.
Additional terms and conditions may apply to your reservation and purchase of excursions or activities. Please read the additional terms and conditions provided to you carefully. You agree to comply with the purchase terms and conditions imposed by any independent providers you choose to operate with, including but not limited to timely payment of any extra charges and compliance with the provider’s rules and restrictions regarding availability and use of rates, products, or services.
You acknowledge that some of your excursions or activities may require you to sign a liability release before participating. You understand that any violation of the rules and restrictions of the independent providers may result in the cancellation of your reservation(s), denial of access to your activity or excursion, forfeiture of money paid for such reservation(s), and/or charging your account for any costs we incur as a result of such violation.
Reservations: To make a reservation, complete user information and full payment are required.
The agency will recommend a service schedule to the user through our booking engine. The user has the freedom to modify their pickup time when making their reservation at their own risk, with no responsibility for the agency if delays occur during the users transfer due to traffic, vehicular accidents, protests, street repairs, or any other circumstances.
The user will have the right to view their reservation through the website https://tuckerdmctravel.com
Payments: Payments can be made via credit or debit card through the Stripe application.
Stripe is an online payment platform integrated into a website, allowing businesses and freelancers to manage payments for products and services through a website.
Modifications: Requests for reservation modifications are subject to availability and may involve additional charges. The Agency does not guarantee that changes can be made to all reservations.
Cancellations: Cancellations are subject to charges. All reservations made online will have a 5% cancellation fee.
Cancellations for individual reservations involving ground transfers must be made 24 hours in advance of the scheduled service time, and a 50% fee will be applied.
A 30% fee will be applied if the cancellation is made 48 hours in advance of the scheduled service time.
No refund is available for last-minute cancellations, no-shows, or failure to make a change within the specified time frames, with no liability for the agency, its commercial partners, or its suppliers.
The User acknowledges that the use of the worldwide network known as the Internet, as well as access to and use of websites, involves inherent risk due to computer system failures. While Tucker DMC Travel implements measures and procedures to ensure the security of our website and the information provided through it, the agency assumes no liability for direct or indirect damages caused by an unauthorized third party gaining access to the personal information of the User. The agency also does not guarantee that it will prevent such access.
The images shown on the website are illustrative and may not be an exact representation of the product.
"The agency" reserves the right to modify, without prior notice, the content of the Terms of Use, so it recommends that the User carefully read the texts contained in them and the use of any service of the Website.
Likewise, "The agency" reserves the right to modify, without prior notice, the design, presentation, and/or configuration of this Website, as well as some or all of the services, database, content, or functionalities of it, being able to remove, change, suspend, and add them, without the need for notice or legal responsibility.
Furthermore, the agency reserves the right to deny access to this site to those users who fail to comply with any of these terms of use or any applicable particular terms, or who misuse the website, according to the agencys discretion, at any time and without prior notice.
The processing of the information provided by the user when making a reservation will be carried out under applicable policies and our privacy notice published on the website www.tuckerdmctravel.com. We are committed to protecting your privacy. When we collect your personal data through the website, we will use it solely to provide you with the contracted ground transportation service, tourist activity, and/or incentive group, event, and convention planning, to follow up on the user’s reservation, provide additional contracted products or services, conduct surveys on the contracted service, and to send you information by email or phone about promotions and additional services offered by us or our business partners.
ARCO Rights.
Under the applicable regulations, you have the right to know what personal data we hold, how we use it, and the conditions of its use (Access). Likewise, you have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to have it removed from our records or databases when you consider that it is not being used appropriately (Cancellation); and to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO Rights.
To exercise any of the ARCO rights, you must submit the corresponding request via email addressed to contact@tuckerdmctravel.com, who will inform you of the procedure and requirements for exercising these rights, response times, how we will make your rights effective, and will address any doubts, complaints, or comments you may have regarding this.
Unless otherwise specified, all information, articles, data, images, passwords, reservation numbers, screens, text, usernames, web pages, and other materials (collectively referred to as the "Content") that appear on the Site are the exclusive property of Tucker DMC Travel.
All information, products, services, and software contained on the Site or used on it (the "Content") are copyrighted by Tucker DMC Travel. All rights reserved. Please note that everything you see or read on the Site is copyrighted in the name of the agency or used under permission granted by it, unless otherwise specified. The trademarks, logos, service marks, and trade dress appearing on the Site are registered and unregistered trademarks of Tucker DMC Travel or others. The images of people, objects, or places that appear on the Site are the property of the agency or are used with permission granted by it. Tucker DMC Travel is the owner or uses under permission all the software contained on the Site, including but not limited to all HTML and Active X controls. Copyright laws and other laws and international treaty provisions protect this software.
The parties agree that everything provided for in these terms and conditions will be governed by the provisions, standards, and laws established in the United Mexican States and in the State of Quintana Roo.
For the interpretation and fulfillment of the terms and conditions, the parties state that it is their will to submit to the jurisdiction and competence of the local and federal courts residing in the city of Cancun, in the state of Quintana Roo, and the legal provisions determined in Clause Ten, waiving any other jurisdiction that might correspond to them due to their current or future domicile or for any other reason.
The parties declare that there are no defects in their consent and reiterate their willingness to be bound by the terms of these terms and conditions.
For any inquiries related to these Terms and Conditions, please contact us at contact@tuckerdmctravel.com